FAQ

Payment made through paypal, but it is not reflecting on my account?
you might face delay, when our system indicates suspicious transaction made through your account. you don't have to worry about it, it is just a common...
Thu, 8 Jun, 2017 at 8:40 AM
IP Address Addition/deletion request given but nothing happened?
Users often face this problem when they give too many request at once for same IP address, Once system flags your account it always delays your requests to ...
Thu, 8 Jun, 2017 at 8:44 AM
I have asked Skype Team for helping me to get my request process faster, but nothing happened?
Skype team is only for pre-sales and for taking your request, they are not responsible to deliver/complete your request. in order to give request you can al...
Thu, 8 Jun, 2017 at 8:49 AM
How can i avoid my account to get flagged/blocked?
It is very simple, do not give too many request to add same IP address on your account again and again. Once your account is flagged it will give you delay ...
Sat, 10 Jun, 2017 at 6:21 AM
How much time do you take to respond for ticket?
it depends upon the nature of the problem. if it is normal problem then it takes around 24-72 hours to respond you and if it is critical problem then it tak...
Thu, 8 Jun, 2017 at 8:56 AM
Paypal Accounts seems to be changed?
yes, we often change paypal accounts to avoid payment holds of transaction made by you. it is our normal process, you can pay to the account which is attach...
Thu, 8 Jun, 2017 at 8:59 AM
I am customer of your Datacenter products, how can i raise tickets for my support?
you can always reach to us by mailing your problem at noc@incorpustele.com, for all kinds of offered product.
Thu, 8 Jun, 2017 at 9:01 AM
I have received a ticket from you stating that i have violated the terms of usages?
yes when we detect any voilation in terms of service offered and its usages we give notification to you, if you do not give proper explanation withing 24 ho...
Thu, 8 Jun, 2017 at 9:04 AM
Where can i see the Terms of usages?
you can always visit to our website and check our terms of usages.
Thu, 8 Jun, 2017 at 9:07 AM
I have been sending calls to you, but calls are not passing properly?
there could be several possibilities for it, either your account is blocked due to our policy violation or your caller ID is not the valid one to pass your ...
Thu, 8 Jun, 2017 at 9:13 AM