FAQ

Payment made through paypal, but it is not reflecting on my account?
Sometimes Paypal API gets stuck in middle of transaction this is why it does not get posted automatically, but you dont have to worry for it. you can reach ...
Thu, 16 Jan, 2020 at 3:01 PM
I have asked Skype Team for helping me to get my request process faster, but nothing happened?
Skype team is only for pre-sales and for taking your request, they are not responsible to deliver/complete your request. in order to give request you can al...
Thu, 8 Jun, 2017 at 8:49 AM
How can i avoid my account to get flagged/blocked?
It is very simple. You should not violate our Terms of usage. If we find our terms of usage are violated we block customers account.
Thu, 16 Jan, 2020 at 3:06 PM
How much time do you take to respond for ticket?
it depends upon the nature of the problem. if it is normal problem then it takes around 24-72 hours to respond you and if it is critical problem then it tak...
Thu, 8 Jun, 2017 at 8:56 AM
I am customer of your Datacenter products, how can i raise tickets for my support?
you can always reach to us by mailing your problem at noc@incorpustele.com, for all kinds of offered product.
Thu, 8 Jun, 2017 at 9:01 AM
I have received a ticket from you stating that i have violated the terms of usages?
yes when we detect any voilation in terms of service offered and its usages we give notification to you, if you do not give proper explanation withing 24 ho...
Thu, 8 Jun, 2017 at 9:04 AM
Where can i see the Terms of usages?
you can always visit to our website and check our terms of usages.
Thu, 8 Jun, 2017 at 9:07 AM
I have been sending calls to you, but calls are not passing properly?
there could be several possibilities for it, either your account is blocked due to our policy violation or your caller ID is not the valid one to pass your ...
Thu, 8 Jun, 2017 at 9:13 AM
I have been your customer for very long time, can i get postpay service?
No, we don't offer postpay service.
Thu, 8 Jun, 2017 at 9:15 AM
Do you provide Re-seller Panel?
Yes we provide reseller panel, you can reseller panel form our sales team by emailing them on sales@incorpus.in or messaging them on skype : incorpus.support.
Thu, 16 Jan, 2020 at 3:08 PM