FAQ
you can contact us on call +1-855-203-3338, from 5:30 PM EST to 7:30 PM EST, but that is one of the bad practice to get the deal ongoing or get support, Sin...
Thu, 8 Jun, 2017 at 11:35 AM
No, if you violate any of our terms of use you are not suppose to get any refund from us. This is already mentioned in our Terms and Conditions there is ref...
Fri, 9 Jun, 2017 at 7:28 AM
CDRs are subject to availability, usually CDR file takes 24 hours to generate. we clear old and clogged CDR files in every 2 months, some times we clear the...
Sun, 27 Aug, 2017 at 4:13 PM
Changing caller ID from portal takes sometime to propagate. usually it takes 10-15 minutes, if you are still getting old caller id at receiver end then ther...
Sun, 27 Aug, 2017 at 4:19 PM
if assigned credit it removed from your account then there could be 2 reason:
Risk assessment team found your account to be risky for postpay/credit.
w...
Sun, 27 Aug, 2017 at 4:25 PM
We usually decide it by your previous disputes, current way of paying invoices and disputes raising on invoices sent.
Sun, 27 Aug, 2017 at 4:59 PM
Usually we respond tickets as soon as we can but if there is any trouble with offshore carrier which takes time to resolve if this is your case then you mig...
Sun, 27 Aug, 2017 at 5:03 PM
FAS is one of the common problem in voip network. there could be lots of point from where this issue is raising, it could be low rate carrier or you must be...
Sun, 27 Aug, 2017 at 5:09 PM
Very first point is Invoice or CDR may have generated at different timezone another issue could be rounding off the digits after decimal lastly there is no ...
Sun, 27 Aug, 2017 at 5:17 PM
if you are getting error code 480 on calls which is not completing you must check CID block list page, your caller ID must be in blocked list, this happens ...
Sun, 27 Aug, 2017 at 5:23 PM